Carrier Relationship Manager
This position strives to secure suitable carrier solutions for ODW LTS customers’ transportation opportunities within specified domestic regions of the U.S. Reporting directly to the Brokerage – Region Leader, working with the Regional Team structure is of supreme importance to ensure ODW LTS serves both its customers and carriers needs at high levels.
- Responsible for maximizing short-term and long-term profitability by covering freight at optimal profit levels
- Measured on loads covered, loads given back, and percentage of loads covered within goal rate
- Must get approval from Regional Leader on regional loads with rates paid that result in loss or pay amounts outside of goal rate range
- Communicate with Regional Leader if certain loads or lanes fall below acceptable margin levels
- Must get approval on and all com-checks and have only authorized LTS personnel create and distribute the com-check
- Assist in spot carrier onboarding duties as delegated by the regional leader
- Responsible for the loads that were assigned to you by the regional leader
- Measured on performance of carriers booked (on-time p/u, on-time delivery)
- Be proactive in covering freight days in advance when possible
- Communicate with Region Lead and Brokerage Manager as needed to drive customer satisfaction
- Assist in efforts related to carrier recruitment - when a dispatcher will give you info, take it, record it, give it to the region leader. Find out everything you can, we will get it in a database and use it in the future
- Build relationships with carriers - the carrier is your customer
- Become an expert in your region. Know who call, when to call, and the best way to motivate your carrier to work for you
- Be tactical in your approach to covering freight. Don't just cover one load at a time, find out what else is on the board that you could leverage to same carriers or similar lanes
- Communicate with other regional assistants to learn about market trends and pricing
- Assist is covering loads in other regions as time allows
- Promote and practice of company values (Trust, Team & Opportunities) within team and company
Skills and Competencies
- Driven, enthusiastic and highly motivated
- Strong communication skills
- Ability to work in a team environment
- Ability to prioritize, multi-task and manage time effectively
- Working knowledge of Microsoft Windows Server, Terminal Services and Virtual/Thin client architecture.
- Must be willing to learn new skills and technology
- Must be able to work unsupervised
- Must have good interpersonal skills for dealing with internal customers
- Attention to detail
- Ability to multi-task
- Customer service skills
- Strong project management skills
Education and Experience
- High School Degree or similar Degree level required
- Bachelor or Associate Degree preferred
- Less than 1 year Supply Chain Industry Experience
- While performing the duties of this job, the employee is required to talk or hear. The employee frequently is required to stand, sit, walk, use hands to finger, handle or feel as well as reach with hands and arms. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
- Position is primarily at the Hamilton, OH office location. If business demands any travel, Management will review with the employee in advance.
- Full time position
- 42.5 hour work week (Monday – Friday only)
- Health, dental and supplementary insurance available on first day of the month after date of hire.
- 401K enrollment with company match. Available on the first day of the month after completing 90 calendar days of service.
- Salary Non-Exempt Status
ODW LTS is a third party logistics company with a focus on supply chain and transportation management. Our client base is diverse while our service offerings are broad and expanding. We work in partnership with ODW Logistics Inc., a privately held warehousing and fulfillment company with 5 million square feet of warehouse space throughout the United States. We are looking to strategically grow through addition of talented, engaging, energetic, analytical and aggressive individuals.
Since inception in 2009, LTS has been an extremely successful operation:
- 2013 Inc 500, 2014, 2015, 2016, 2017, 2018 & 2019 Inc 5000
- 2012 Fast 55 Category Winner of the $10M-$50M category of the Cincinnati Business Courier’s “Fast 55” Award
- 2012, 2013, 2014, 2015, 2016, 2017, 2018 & 2019 Fast 55 Company
- NASTC’s “Best Broker Award”
- 2012, 2013, 2014, 2016 Finalist & 2015 Winner for Cincinnati’s “Best Places to Work”
- 2017, 2018, 2020 & 2021 Cincinnati Enquirer’s Top Places to Work
- 2017, 2018, 2019, 2020 & 2021 Cincy Magazine / Ohio Business Magazine Best Workplaces
- 2018 & 2020 Deloitte Top 100 Cincinnati USA Winner
Our core competency and differentiator within the industry is offering visibility within the supply chain through customizable technology and high levels of electronic and interpersonal communication. In an outsourced supply chain environment, it is the people that are the asset to the best companies. At ODW, we take every measure to make sure that we train and encourage continuous improvement that will help raise the level of service to the customer.
We attribute our success largely to our ethics and values that we hold as a company:
- We do what we say we will
- We are clear, direct and honest
- We seek to understand and be understood
- We work hard towards a common goal
- We desire to make everyone successful
- We treat others as we want to be treated
- We believe all people have significance and potential
- We understand work and life are integrated and we value both
- We strive to make an impact in the world around us
ODW LTS is a rapidly growing company striving to increase market share within the supply chain and logistics industry. Our goal is to add core members that will fit well within our culture, add new elements of diversity, and help continue the foundation of a profitable and sustainable company. Whether their strength be in sales, client relations, operations, or internal efficiencies, we are eager to bring in talented individuals who will ultimately grow to be industry leaders.
DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.