Customer Service Representative

The Costumer Service Representative handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing of our customer’s inventory.

Job Description:

• Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy
• Manages customer information using WMS and Microsoft Office Products and generates reports for customers per their requirements
• Monitors damaged and/or on-hold product and notifies vendors and works with OFRs.
• Provides suggestions for continuous improvement
• Researches, resolves, and communicates customer, inventory, order and inbounds discrepancies
• Reconciles inventory in the WMS to customer system
• Understands and complies with all import, export, Hazmat, and other regulatory shipping documentation requirements
• Monitors supply levels and places orders using appropriate documentation and procedures

REQUIRED:

• 1-2 years of customer service or related work.
• Ability to Lift up to 50 pounds
• Microsoft Office software, data entry, and internet application experience.
• High School graduate or equivalent.
• Warehouse Management Systems Experience ( AS400 )
• Our Organization is an equal opportunity employer