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Customer Service Representative

Customer Service Representative

AA115D6D-B496-4089-96FE-691778F3574F Created with sketchtool. Columbus, OH

The Costumer Service Representative handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing of our customer’s inventory.

Job Description:

  • Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy
  • Manages customer information using WMS and Microsoft Office Products and generates reports for customers per their requirements
  • Monitors damaged and/or on-hold product and notifies vendors and works with OFRs.
  • Provides suggestions for continuous improvement
  • Researches, resolves, and communicates customer, inventory, order and inbounds discrepancies
  • Reconciles inventory in the WMS to customer system
  • Understands and complies with all import, export, Hazmat, and other regulatory shipping documentation requirements
  • Monitors supply levels and places orders using appropriate documentation and procedures

REQUIRED:

  • 1-2 years of customer service or related work.
  • Ability to Lift up to 50 pounds
  • Microsoft Office software, data entry, and internet application experience.
  • High School graduate or equivalent.
  • Warehouse Management Systems Experience ( AS400 )
  • Our Organization is an equal opportunity employer
Nikki.harold@odwlogistics.com

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