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Customer Service Representative

Customer Service Representative

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ODW Logistics a Top 50 Third Party Logistics provider is growing and now hiring 1st shift Warehouse Customer Service.

The Warehouse Customer Service Representative handles all administrative duties relating to the receiving, storing, maintaining, shipping and invoicing of our customer’s inventory. The Warehouse Customer Service works directly with the warehouse leadership team, associates, and customers.

Job Description:

  • Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy
  • Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face)
  • Manages customer information using WMS and Microsoft Office Products and generates reports for customers per their requirements
  • Researches, resolves, and communicates customer, inventory, order and inbounds discrepancies
  • Reconciles inventory in the WMS to customer system
  • Understands and complies with all import, export, Hazmat, and other regulatory shipping documentation requirements
  • Monitors supply levels and places orders using appropriate documentation and procedures


  • 1-2 years of Warehouse Customer Service experience for a Third Party Logistics Provider.
  • Microsoft Office software, data entry, and internet application experience.
  • High School graduate or equivalent.
  • WMS or AS400

Our Organization is an equal opportunity employer.

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