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Quality Coordinator

Quality Coordinator

07/17/2020
AA115D6D-B496-4089-96FE-691778F3574F Created with sketchtool. Columbus,OH

The Quality & Continuous Improvement Coordinator will focus on ensuring the operational processes are
documented, followed, and guide continuous improvement efforts as necessary in conjunction with the
operational management team. 


Job Description:
Company Responsibilities
• Promotes the organizational values of Trust Team Opportunity (TTO) and the operating
philosophy of Safety Customers Operations People Execution (SCOPE).
• Demonstrates safety consciousness at all times and reports all safety questions/concerns.
• Promotes safety as a business value vs. business priority, through training, focusing, and
informing others about company safety practices and procedures.
• Promotes and educates on Medical Device regulatory requirements and applicable quality
systems expectations.


Quality Responsibilities
• Establish, maintain and continually improve overall quality management system at the site.
• Audit site for compliance with all applicable internal and external regulatory standards (i.e. AIB,
BRC, Food Defense, HACCP/HARPC, QSA/GMP, Process Compliance, etc.).
• Customer point of contact at the site level for quality-related issues/initiatives as needed.
• Track, monitor and report Quality metrics for the site.
Documentation / Training
• Create and update current Standard Operating Procedures (SOP)/Work Instructions (WI) in
accordance with document control procedures, and in conjunction with process owners.
• Oversight of AQL requirements for packaging services and documentation of results in the work
order packet
• Perform regular process audits to ensure accuracy of site-specific documentation.
• Create and use process flows to build site-specific work instructions.
• Enforce company policy on documentation and control systems.
Non-Conformance / CAPA
• Control of or supervise control of nonconforming product is handled per procedure
• Ensure all Corrective and Preventative actions (CAPAs) are implemented per company procedure
and advise operations team on how to successfully complete process.
• Provide hands on problem resolution assistance to ensure compliance in a timely manner.
• Monitor CAPA log and follow up with operations management team to ensure deadlines are met
and solutions are effective.
• Track and log customer and internal complaints or findings
Strategic Partnerships
• Partner with next level Quality Management to develop, distribute and maintain regular quality
metric reporting as needed.
• Partner with site operations management team to advise on quality-related issues/initiatives as
needed (i.e. problem solving, identification and escalation of significant quality issues).
• Partner with site Quality Champions to ensure compliance with processes and regulatory
requirements as needed.
• Partner with appropriate customer contact to ensure site is aligned with customer quality goals
requirements.
 

Non-Conformance / CAPA
• Control of or supervise control of nonconforming product is handled per procedure
• Ensure all Corrective and Preventative actions (CAPAs) are implemented per company procedure
and advise operations team on how to successfully complete process.
• Provide hands on problem resolution assistance to ensure compliance in a timely manner.
• Monitor CAPA log and follow up with operations management team to ensure deadlines are met
and solutions are effective.
• Track and log customer and internal complaints or findings
Strategic Partnerships
• Partner with next level Quality Management to develop, distribute and maintain regular quality
metric reporting as needed.
• Partner with site operations management team to advise on quality-related issues/initiatives as
needed (i.e. problem solving, identification and escalation of significant quality issues).
• Partner with site Quality Champions to ensure compliance with processes and regulatory
requirements as needed.
• Partner with appropriate customer contact to ensure site is aligned with customer quality goals
requirements.

Required Experience and Education:
o 3 yrs. quality experience in a distribution center (preferred) or manufacturing environment.
o Experience in documentation control and management. ISO experience preferred.
o Proficiency in MS Office Suite products.
o Green or Black belt in Lean & Six Sigma (preferred).
o Ability to drive change.
o Ability to communicate with all levels of the organization, both in one on one situations, as well as
large groups. Includes verbal and written communication.
o Ability to train associates on SOP’s, and WI.
o Ability to provide leadership to develop, implement, and train toward performance excellence.
o Detail oriented and organized.
o Experience with multi-shift operations.
o Demonstrates a passion for quality and continuous improvement processes. Relentless in ensuring
compliance.
o Ability to “stay ahead of the curve” by identifying new and innovative ways to improve processes and
safety in the facility. Ability to engage associates at all levels to identify improvements.
o Must be "hands on", able to handle multiple priorities, and meet deadlines, while maintaining high
visibility in operations.
o Flexible working hours to involve all shifts.
o Ability to travel as needed.
 

RMiller@odwlogistics.com

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