ODW Logistics is a top 50 Family owned Logistic provider since 1971. Our Values at ODW Logistics our Trust,Team and Opportunity. We are now hiring 1st and 2nd shift Warehouse Customer Service for our Warehouses.
What a typical day looks like:
- Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy.
- Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face).
- Manages customer information using WMS and Microsoft Office Products and generates reports for customers per their requirements.
- Monitors damaged and/or on-hold product and notifies vendors and works with OFRs. Works continuously responding to and delighting customers; going above and beyond expectations by:
- Responding promptly to customer inquiries Handling all situations to establish win-win outcomes in the best interests of customers and the organization.
- Building and maintaining long-term relationships with internal and external customers.
- Obtaining and evaluating all relevant information to handle product and service inquiries.Developing and sustaining an intimate knowledge of customer systems, expectations, and requirements and anticipating customers’ needs
- Provides suggestions for continuous improvement.Researches, resolves, and communicates customer, inventory, order and inbound discrepancies.
Why ODW Logistics:
- Medical, Dental,Vision and Life insurance.
- $1.00/hour extra until 08/01.
- Matching 401k
- Paid Vacation and Holidays.
- Career advancement.
- Tuition Reimbursement.
- Discount program
- Gym membership Reimbursement
- $15.50/hour for 1st shift and $16.00/hour for 2nd shift.
- Medical, Dental, Vision, Life insurance, Matching 401k