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Warehouse Customer Service (Third Party Logistics)

Warehouse Customer Service (Third Party Logistics)

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ODW Logistics is a top 50 Third Party Logistics Provider Our Values at ODW Logistics our Trust, Team and Opportunity. We are now Warehouse Customer Service 1st Shift hours. 

What a typical day looks like for a CSR at ODW Logistics:

  • Processes and monitors shipping and receiving transactions and documentation, including, but not limited to receipts, bills of lading, orders, confirming shipments for specific customers to ensure timeliness and accuracy.
  • Communicates effectively with transportation, OFR, management, co-workers, and customers choosing the proper media (phone, email, face-to-face).
  • Manages customer information using WMS and Microsoft Office Products and generates reports for customers per their requirements.
  • Monitors damaged and/or on-hold product and notifies vendors and works with OFRs. Works continuously responding to and delighting customers; going above and beyond expectations by:
  • Responding promptly to customer inquiries Handling all situations to establish win-win outcomes in the best interests of customers and the organization.
  • Building and maintaining long-term relationships with internal and external customers.
  • Obtaining and evaluating all relevant information to handle product and service inquiries.
  • Developing and sustaining an intimate knowledge of customer systems, expectations, and requirements and anticipating customers’ needs
  •  Researches, resolves, and communicates customer, inventory, order and inbound discrepancies.

Why ODW Logistics:

  • Medical, Dental, Vision and Life insurance.
  • Matching 401k
  • Paid Vacation and Holidays.
  • Career advancement.
  • Tuition Reimbursement.
  • Discount program
  • Gym membership Reimbursement



  • Medical, Dental, Vision, Life insurance, Matching 401k

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