Eliminating $1M in Retailer Chargebacks

Challenge:

A global health and beauty brand faced rising retailer chargebacks due to growing inventory complexity and limited shipment visibility. As their business evolved, fulfillment cost continued
to climb.

solution:

Step 1: Daily SKU Reconciliation

• Implemented daily inventory reconciliation which, identified & resolved discrepancies.
• Improved inventory accuracy & optimized pickpaths, reducing travel time increasing
  efficiency.
  
  

Step 2: Dock Level Compliance Check

• A dedicated retail compliance team completed pre-load verification inspections.

• Inspections confirmed - order accuracy, labels, and retailer requirements.
  
  

Step 3: Standardized Documentation

• ODW provided the client with a complete shipment record, including photos of the shipment, labels, BOLs, and proof of delivery.

• The shipment record helped the client dispute chargebacks and reach a resolution more
  quickly.
  
  

results:

• $1M In Chargebacks Eliminated Annually

• 8% Increase In Case Pick Efficiency

View the Case Study here.