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Challenge:
A global health and beauty brand faced rising retailer chargebacks due to growing inventory complexity and limited shipment visibility. As their business evolved, fulfillment cost continued
to climb.
solution:
Step 1: Daily SKU Reconciliation
- Implemented daily inventory reconciliation which, identified & resolved discrepancies.
- Improved inventory accuracy & optimized pickpaths, reducing travel time increasing
efficiency.
Step 2: Dock Level Compliance Check
- A dedicated retail compliance team completed pre-load verification inspections.
-
Inspections confirmed - order accuracy, labels, and retailer requirements.
Step 3: Standardized Documentation
- ODW provided the client with a complete shipment record, including photos of the shipment, labels, BOLs, and proof of delivery.
-
The shipment record helped the client dispute chargebacks and reach a resolution more
quickly.
results:
-
$1M In Chargebacks Eliminated Annually
-
8% Increase In Case Pick Efficiency
View the Case Study here.
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