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LOGISTICS FOR HEALTH & BEAUTY INDUSTRY

HEALTH & BEAUTY

We specialize in the health and beauty industry and offer scalable e-commerce solutions, retail consolidation services, and vendor compliance processes for mass retailers.

LOGISTICS FOR FOOD & BEVERAGE INDUSTRY

FOOD & BEVERAGE

We partner with prominent food and beverage labels, and offer frozen/cold, temp-controlled, and ambient/dry storage for efficient shipping to major food retailers.

3PL for Consumer Goods Industry

CONSUMER PACKAGED GOODS

We partner with a variety of fast-moving retail brands spanning from footwear to apparel to small electronics.

Logistics for Industrial and Automotive Industries

INDUSTRIAL & AUTOMOTIVE

Our strategic solutions are customized to meet the unique requirements of various industrial and automotive sectors.

ODW-Private-Equity

PRIVATE EQUITY

From corporate carve-outs to management buyouts, we have experience scaling supply chains for private equity firms and their portfolio companies.

About ODW Logistics

ABOUT

We are a 3PL provider driven by our culture and focused on Delivering the Difference with purpose-built logistics solutions.

Why ODW Logistics for your 3PL

WHY ODW LOGISTICS

Accelerate your growth with a 3PL that adds value to every link in your supply chain.

ODW Making a Difference

ODW MAKING A DIFFERENCE

ODW Logistics is dedicated to serving the communities in which we live and work and engaging with our associates.

Logistics Careers at ODW

CAREERS

Our growth is fueled by our extraordinary people delivering the difference to our clients every day.

3PL Service Case Studies

CASE STUDIES

Learn how we've helped our clients to deliver them logistics solutions that produces results.

ODW Logistics Blog Insights

ODW BLOG INSIGHTS

Read our latest blogs that give you insight into a variety of logistics topics.

ODW Logistics News and Press

NEWS + PRESS

Learn about our latest awards, partnerships, and featured trade publication articles.

3PL Services Videos

VIDEOS

Watch our latest videos that share more about who we are, our services, and more.

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06.05.20141 min read

Net Promoter Score and the Supply Chain: What You Need to Know

The concept of net promoter score has been around for about a decade, but it recently has gained momentum in the logistics community.

Commonly abbreviated as NPS, net promoter score simply answers the question, "How likely are you to recommend a company to someone such as a coworker or friend?"

If you have conducted any type of business transaction, whether personal or professional, you may have received information on follow up surveys regarding your experience with that transaction. The concept of NPS is the same; it's a metric of business performance that is capable of measuring a business' relationships with customers.
So, you're probably thinking, "What does this have to do with my supply chain?" Well, a lot actually. If your supply chain provider is providing mediocre or poor service, you probably notice it. You may find yourself trying to create visibility of your supply chain where none currently exists: excessive phone calls, emails and voice mails may leave you feeling in the dark. You think that you may have some idea that your provider is managing your product with the quality you deserve, but really, you have no clue. This leads to lost productivity for your business, increased spend, and decreased satisfaction with your logistics provider. 

If you end up leaving this provider, and they don't ask you why you're leaving or if they don't survey your perceptions on how they're performing, they are doing you a disservice. By engaging in an NPS survey with your supply chain provider, you create pathways for dialogue to take corrective action and form a more meaningful relationship with your 3PL. 

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ODW Logistics

Since 1971, we’ve been providing warehousing, distribution, and transportation solutions for hundreds of brands. We operate as an extension of your business to control costs throughout your supply chain that deliver you a competitive advantage over your competition.

RESOURCES

Journal News | 07.03.2024
John Guggenbiller honored by Hamilton Business Hall of Fame

ODW Logistics | 06.27.2024
ODW Logistics Retail Consolidation Solution

Columbus Business First | 05.29.2024
ODW Logistics adds 930,000-square-foot distribution center to its growing campus near Rickenbacker

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